Privacy Policy

North Shore Networks LLC dba NSN (“NSN,” “we,” “our,” or “us”) understands that residential and business subscribers, visitors, and users (collectively, “Subscribers,” “you,” or “your”) care about your personally identifiable information (“Personal Information”). (We may use the term users separately from Subscribers, where appropriate.) NSN takes Subscribers’ privacy seriously. Our Privacy Policy explains how we collect, use, disclose, and dispose of your Personal Information through the NSN website (the “Site”) and any of our services, including broadband Internet access services, voice over IP services, and other related services purchased by you (collectively, the “Services”). This Privacy Policy together with NSN’s Master Services Agreement, NITRO Services Confirmation of Sale, Dedicated Internet Service Level Agreement, Transport Service Level Agreement, Carrier / Wholesale Agreement, Code of Conduct (also known as an “Acceptable Use Policy”), Supported Applications Statement, Antivirus Policy, DMCA Copyright Infringement Notification Policy, and Open Internet Compliance Statement (collectively, “Service Agreements”) govern your use of the Site and Services and our collection, use, disclosure, and disposal of your information.

By using or accessing our Site and Services in any manner, Subscriber acknowledges that Subscriber accepts the practices and policies outlined in this Privacy Policy. If you disagree with the way we collect, use, disclose, and dispose of Personal Information, do not use the Site or any of the Services.

Any capitalized terms not defined in this Privacy Policy will have the same meaning as defined in our Service Agreements.

Your California Privacy Rights

Generally, California residents are entitled by law to ask NSN for a notice identifying the categories of Personal Information that NSN shared with its Affiliates and/or other third parties for their marketing purposes the preceding year and provide contact information for such Affiliates and/or third parties unless NSN meets certain exceptions in the law. This Privacy Policy and Site meet those exceptions. Therefore, if Subscriber resides in California and Subscriber has an established business relationship with NSN, Subscriber may request information about NSN’s opt-out and out-in policies of sharing Subscriber Personal Information with other companies (including our Affiliates) for their marketing purposes. Please send Subscriber’s written request via email or postal mail following the instructions below. NSN will not accept requests via the telephone or facsimile or respond to requests that are not labeled or sent properly, or do not have complete information.

• For all requests, include Subscriber’s full name, street address, city, state and zip code.

• In an email request, Subscriber must state “Re: Your California Privacy Rights” in the subject line and send Subscriber email to Info@connectNSN.com.

• In a postal request, Subscriber must send a letter or post postcard to: North Shore Networks - PO Box 2 - Medina, NY 14103, Attention: Your California Privacy Rights

General Information

NSN’s Site and Services are designed and targeted to United States audiences and are governed by and operated in accordance with the laws of the U.S. If Subscriber is not a U.S. citizen or does not reside in the U.S., Subscriber voluntarily consents to the collection, transfer, use, disclosure and retention of Subscriber Personal Information in the U.S. Subscriber also agrees to waive any claims that may arise under Subscriber’s own national laws.

When Subscriber uses the Site and Services, the Personal Information Subscriber sends and receives is transmitted over wired and wireless networks and may be subject to interception by unauthorized third parties who seek to do you harm. While it is NSN’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Subscriber sends and receives through the Site and Services, NSN cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.

NSN does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Subscriber is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to NSN. If NSN learns that we have collected Personal Information from a child under the age of 13, we will delete that information as quickly as possible to the extent technically feasible. If you believe that your child under age 13 may have provided NSN Personal Information, please contact NSN at Info@connectNSN.com.

What Information does NSN collect and how does NSN use this Information?

Generally, NSN collects and uses Personal Information internally in connection with providing the Site and Services to Subscriber, including to personalize, evaluate and improve the Site and Services, to contact Subscriber, to respond to and fulfill Subscriber requests, and to analyze how Subscriber uses the Site and Services.

NSN collects and uses various types of information about Subscribers and Subscribers’ use of the Site and Services via various features and registration pages, Help Desk and call centers, postal mail, remote kiosks, the NSN Facebook Page or other social network platforms, or by other means. Such information is generally classified as Personal Information or Non-Personal Information.

Personal Information

Personal Information is the information Subscriber provides to NSN voluntarily or passively through Subscriber use of the Site and/or Services, and information which is directly associated with or reasonably linked to a specific person, computer or device. For example, we collect and use Personal Information through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Subscriber’s premises, and when Subscriber contacts NSN regarding the Site or Services. Through Subscriber account settings, NSN collects and uses Personal Information such as Subscriber name, email address, landline and/or wireless telephone number, postal address, billing address (if different) and billing information (such as credit/debit card account number or other financial account information), service address, and the nature of any of Subscriber devices or other property making use of the Services. Personal Information also includes Subscriber [customer] proprietary network information (“CPNI”) which is collected and used to provide VoIP services to you. CPNI includes any information that relates to the quantity, technical configuration, type, destination, location, and amount of use of our VoIP service, such as call detail, logs, and specifics regarding your VoIP account. Subscriber may be required to provide certain Personal Information to assist NSN in improving Subscriber’s Service or troubleshooting problems Subscriber is experiencing with the Site or Service, Subscriber computer or device, or otherwise to improve the quality of the Services.

NSN will communicate with Subscriber if Subscriber has provided NSN the means to do so such as submission of a Subscriber’s postal address, email address or phone number. NSN will mail, email, call or text Subscriber about Subscriber’s use of the Services or product improvements or upgrades, and other transactional information about Subscriber’s service.

NSN may also combine Personal Information with additional data obtained from NSN’s Facebook Pages or other social network platforms, its Affiliates, and its agents, representatives and contractors (third party owned companies that provide or perform services on NSN’s behalf, to help serve Subscribers better and to perform functions in order to support NSN’s businesses and operations), or other companies, such as credit bureaus, background check firms, and marketing research companies.

Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.

Non-Personal Information

Website Information, Use of Cookies and other Similar Tracking Technology

When you visit NSN’s Site, NSN will collect various types of Non-Personal Information, such as information on NSN server logs from Subscriber’s browser or device, which may include Subscriber IP Address, unique device identifier, “cookie” information, the type of browser and/or device you are using to access the Services, and the page or feature Subscriber requested. (IP Address and device identifiers are traditionally classified as Non-Personal Information, unless NSN is required to do so otherwise under applicable law.) “Cookies,” “web beacons” are text file identifiers NSN transfers to Subscriber’s browser or device that allow NSN to recognize Subscriber’s browser or device and tell NSN how and when pages and features on the NSN Site are visited, by how many people, and other activity on the Site. NSN also uses cookies and web beacons to serve advertising to its Subscribers on its Site and on third party websites. Subscribers can delete cookies used for advertising.

Subscribers can change the preferences on Subscriber’s browser or device to prevent or limit Subscriber’s device’s acceptance of cookies, web beacons or other similar technology, but this may prevent Subscribers from taking advantage of some of the features on the NSN Site, or accessing certain functions and conveniences. This Privacy Policy does not cover the use of cookies or other such tracking technology by any third parties, and NSN is not responsible for their privacy policies and practices.

NSN also uses Personal Information and Non-Personal Information to enhance the NSN Site and Services: such as how often visitors use a particular feature or activity; which products and services are most interesting to current and potential Subscribers; ways to make the Site useful and interesting to as many Subscribers as possible; and to enhance and refine NSN’s Services. NSN will continue to conduct analytics on NSN Site and Services performance. Subscribers may not opt-out of this use of cookies, Personal Information and Non-Personal Information.

Technology is improving every day and to improve NSN’s operations and functions NSN may introduce new technologies and monitoring techniques without advance notice or consent from Subscriber.

NSN may also use third party providers to conduct such internal functions and analyses.

Network Information
NSN also collects and uses NSN Network Information, information about Subscriber access to, and use of, the NSN Network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, NSN may collect use information about the performance of the our equipment installed on Subscriber property or at Subscriber premises, when Subscriber is using the Services, the various devices Subscriber is using to access the Services, the amount of data Subscriber is transmitting and receiving, the content of the data Subscriber are transmitting and receiving, the websites Subscriber is visiting, and any other information that is transmitted over the NSN Network. NSN may also aggregate NSN Network Information from multiple Subscribers and share such aggregated Non-Personal information about the overall performance of the NSN Services and NSN Network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

SMS Disclosures: