FREQUENTLY ASKED QUESTIONS

  • We are currently adding towers on a rolling schedule. Please sign up to for our mailing list to recieve updates.

  • Yes! You can watch your subscription streaming services with service from NSN. Check out our Stream Saver tool!

  • No. Our package prices include all taxes and fees.

  • Signing up is easy! You can get started online through our website, or give us a call. We'll check availability at your address, help you choose the right plan, and schedule your installation appointment.

  • We'll provide everything you need, including a modem and router (depending on your plan). You'll just need a power outlet and a place to set up your equipment. Our technician will handle the rest during installation.

  • Most installations take between 1-2 hours. Our technician will set up your equipment, make sure everything's working perfectly, and answer any questions you have before they leave.

  • There is no contract. Our month-to-month plans give you complete flexibility, while contract plans may offer promotional pricing. We'll explain all the details upfront so there are no surprises.

  • Absolutely! Your needs may change, and we're here to help. You can adjust your plan at any time by contacting customer service or managing your account online.

  • You can rent our equipment for a monthly fee, or you're welcome to use your own compatible modem and router. If you choose to use your own, just check our website for the list of approved devices.

  • First, try the basics: unplug your modem and router for 30 seconds, then plug them back in. If that doesn't help, check our website for outage information in your area. Still having trouble? Give us a call, and we'll walk you through it or send a technician if needed.

  • Place your router in a central location away from walls and metal objects, keep it elevated, and avoid placing it near other electronics.

  • This will depend on your location in the harbor, and obviously, your boat…. Feel free to reach out to our customer service representative for more details.

  • You'll receive your first bill within a few days of installation. It will include a prorated amount for your first month plus the full amount for the following month.

  • We accept credit cards, debit cards, bank transfers, and automatic payments. You can also pay through our website, or set up AutoPay for hassle-free billing.

  • Simply log in to your account on our website or mobile app. You'll find your current balance, payment history, and can make payments with just a few clicks.

  • Yes! We use industry-standard encryption to protect your connection. We also recommend setting a strong password for your WiFi network and keeping your router's firmware up to dat

  • Yes! Our tech support team is available around the clock to help with any issues. Whether it's troubleshooting, setup help, or questions about your service, we're here for you.

  • You can check for outages in your area on our website. To report an outage, call our support line. We'll investigate immediately and keep you updated on restoration progress.